Refund policy

Last updated: February 09, 2026

 

This policy explains how returns and refunds work at Melori. For shipping scope and delivery rules, please see our Shipping Policy.

 

1) Return window & eligibility

You may request a return within 30 days of delivery.

Items must be unused, unopened, and in original packaging, with all security seals intact.

Please do not send items back without authorization—start your return first so we can provide the correct return instructions and label.

We don’t offer exchanges. Please return and reorder.

 

2) Initiating a Return (Prepaid Label for Eligible Returns)

Important: To qualify for free return shipping, please use the prepaid return label we provide after approval.

Returns sent without authorization and/or without our label may not qualify for free return service and may be refused or delayed depending on destination and carrier constraints.

  • If you created an account at checkout: Visit account.melori.com, open your order, and select “Start a return” to request your return and generate the prepaid return label (if eligible).

  • Guest checkout / email preference: Email your order number to support@melori.com and we’ll provide return approval steps and your prepaid return label (if eligible).

Return addresses are listed in Section 11.

3) Packing and Shipping Your Return

For Returns from the United States:

  • Pack the items securely to prevent damage during shipping. Include all components and accessories.

  • Attach the prepaid return label and drop the package off at USPS (or the carrier shown on your label).

  • Keep your drop-off receipt or tracking number for your records.

  • Use one prepaid label per order. If you wish to consolidate multiple orders into one box, please email us first.

    Unauthorized consolidations may delay processing.

For Returns from Turkey:

  • Pack the items securely to prevent damage during shipping. Include all components and accessories.

  • Attach the prepaid return label and drop the package off at Yurtiçi Kargo (or the carrier shown on your label).

  • Keep your drop-off receipt or tracking number for your records.

  • Use one prepaid label per order. If you wish to consolidate multiple orders into one box, please email us first.

    Unauthorized consolidations may delay processing.

For Returns from the United Kingdom:

  • Pack the items securely to prevent damage during shipping. Include all components and accessories.

  • Attach the prepaid return label and drop the package off at Evri (or the carrier shown on your label).

  • Keep your drop-off receipt or tracking number for your records.

  • Use one prepaid label per order. If you wish to consolidate multiple orders into one box, please email us first.

    Unauthorized consolidations may delay processing.

 

4) Refund method & timing

After your return arrives at the applicable return facility, it will be inspected.

• Inspection: typically within 3 business days of receipt.

• Refund initiation: typically within 2 business days after approval.

Total processing time is typically up to 5 business days after receipt. We’ll email you when processed. Your bank or card issuer may take a few extra days to post the credit.

No restocking fees.

Refunds are issued to your original payment method.

 

5) Are Original Shipping Fees Refundable?

  • Full order return (for any reason): A full refund, including the original shipping fee you paid (if any), will be issued to your original payment method. Return shipping is free when using our label for an eligible return.

  • Partial returns: If you return only part of your order, the original shipping fee is not refunded.

 

6) When returns are not accepted

Returns are ineligible in the following situations:

• Outside the 30-day window from delivery.

• Opened/used items or products with broken seals/compromised packaging, unless a defect/abnormality is discovered after opening and our team approves the return in advance (requires photos; report within 14 days of delivery).

• Items returned without authorization (e.g., shipped back without our prepaid label or prior approval).

• Items not in original condition (missing components, tampered packaging).

• Returns damaged in transit due to insufficient packing.

If a return is ineligible: we’ll notify you by email and, where feasible, return the items to you at no charge. No refund is issued.

 

7) Damaged, incorrect, or incomplete items

If your order arrives damaged, incorrect, or incomplete, email support@melori.com within 14 days of delivery with:

• Your order number, and

• 3 photos from different angles showing the issue.

We will resolve this promptly in line with this policy—reshipment or a full refund (including any original outbound shipping fee, if paid).

 

8) Lost, delayed, or “delivered” but not received

If tracking is stalled or delivery is overdue, email your order number to support@melori.com and we’ll contact the carrier.

If the carrier cannot substantiate delivery to your address, we will arrange a refund or reshipment.

If the carrier can substantiate delivery, the order is considered delivered and a refund is not issued.

 

9) Order changes, address corrections & undeliverable parcels

Before shipment, we can correct your address and proceed.

After shipment, we will attempt an intercept/recall where supported by the carrier. If successful, we will cancel the order and refund according to this policy—no extra charge to you.

Parcels that are undeliverable due to incorrect or incomplete addresses may follow the same intercept/recall → cancel → refund flow where supported by the carrier.

 

10) Communication

You’ll receive emails for order confirmation, tracking, return received, and refund processed. If anything looks off, contact support@melori.com

 

11) Return address

United States

Melori — Returns

11149 W 95TH ST UNIT 59, OVERLAND PARK, KS 66214, USA

Türkiye

Melori — Returns

Şerefiye Mah. Şehit Ruhsar Cad. Kıbrıs Apt. No: 15 C, Merkez / Düzce TURKIYE

United Kingdom

Melori — Returns

10 Banton Close, Enfield, London, EN1 3QH, United Kingdom



12) Contact

Brand Owner & Operator (Türkiye):
FLEXİSB DİJİTAL TASARIM VE YAZILIM HİZMETLERİ SANAYİ TİCARET LİMİTED ŞİRKETİ
Address: BURHANİYE MAHALLESİ NECMETTİN TAYHAN SOKAK NO 4A, 81010 Merkez / Düzce, Türkiye
Phone: +90 850 308 00 26
Tax Office: Düzce
Tax No: 3881777189
MERSİS No: 0388177718900001

Merchant of Record (Payments) & U.S. Customer Support Contact:
COSMO TRADE LLC
Address: 11149 W 95TH ST UNIT 59, OVERLAND PARK, KS 66214, USA
Phone: +1 888 407 1066
Business Filing No: 10041522
Tax Number (EIN): 372189232

Email: support@melori.com
Contact Form: Visit our Contact Us page

Customer Service Hours (U.S.):
Monday–Friday, 9:00 AM – 4:00 PM CT (excluding U.S. federal holidays)

Customer Service Hours (Türkiye):
Mon–Fri, 10:00 AM – 5:00 PM (GMT+3) (excluding Türkiye public holidays)
Support language: Turkish

Customer Service Hours (UK):
Phone : +44 8007 074 181
Monday to Friday, 2:00 PM – 10:00 PM (UK Time)

Billing Descriptor Disclosure:
Depending on your transaction and payment method, your bank/card statement may show “COSMO TRADE LLC” and/or “MELORI”.

Business Disclosure:
Melori.com is operated by FLEXISB (Türkiye). For eligible orders, payments may be processed via Shopify Payments on behalf of COSMO TRADE LLC (USA) as the Merchant of Record.

13) Changes to this policy

We may update this Return & Refund Policy from time to time. The most current version will always be posted on this page.