About Melori
Let us Introduce you to MELORI
Who are Melori ?
Melori is an independent online beauty retailer operated by FLEXISB (Türkiye), which runs this website and store. We are not a manufacturer; we source and resell cosmetic and personal care products from vetted wholesalers and suppliers.
For eligible transactions, COSMO TRADE LLC (USA) may act as the Merchant of Record for payment processing via Shopify Payments. Depending on banking rules, your card/bank statement may show “COSMO TRADE LLC” and/or “MELORI”.
Our goal is to make online beauty shopping clear, reliable, and straightforward without confusing claims.
What we offer ?
Curated everyday essentIals
We write product pages and policies in plain language. Key information ,delivery expectations, return conditions, and eligibility rules , is easy to find.
Clear INFORMATION & FAIR PRICING
Our product pages and policies are written in straightforward language. Important details such as delivery times, return rules, and conditions are easy to find, without exaggerated claims.
Safe payments
We support all major credit and debit cards along with digital wallets such as Apple Pay ,Paypal and Google Pay. Security and usage guidelines are outlined in our Terms of Service.
Your PRIVACY matters
We protect your personal data and respect your privacy choices. Our Privacy Policy explains how information is collected, used, and how you can exercise options like “Do Not Sell or Share My Personal Information” or Global Privacy Control (GPC).
How our business operates (business model)
- Independent online retailer: We source from vetted wholesalers/suppliers and sell directly to consumers at Melori.com.
- Website operator: FLEXISB (Türkiye).
- Merchant of Record (eligible transactions): COSMO TRADE LLC (USA).
- Fulfillment / shipping origin: Orders are fulfilled and dispatched from our warehouse in Düzce, Türkiye (as detailed in our Shipping Policy). Presenting the true shipping origin is part of our transparency commitment.
- Duties & taxes: For eligible routes where DDP is available, duties/taxes are included at checkout and are not expected to be collected at delivery (see Shipping Policy for scope and exceptions).
- Carriers (summary): As described in the Shipping Policy for each destination.
Our story & what makes us different
We built Melori to make beauty shopping more predictable: careful sourcing, clear policies, and transparent shipping expectations.Especially for customers who want clarity around international delivery and fees.
Need assistance?
Our support team can help with product questions, order issues, and returns. Please visit our Contact Us page for current support hours and available contact methods.
Company Information
Brand Owner & Operator (Türkiye):
FLEXİSB DİJİTAL TASARIM VE YAZILIM HİZMETLERİ SANAYİ TİCARET LİMİTED ŞİRKETİ
Address: BURHANİYE MAHALLESİ NECMETTİN TAYHAN SOKAK NO 4A, 81010 Merkez / Düzce, Türkiye
Phone: +90 850 308 00 26
Tax Office: Düzce
Tax No: 3881777189
MERSİS No: 0388177718900001
Merchant of Record (Payments) & U.S. Customer Support Contact:
COSMO TRADE LLC
Address: 11149 W 95TH ST UNIT 59, OVERLAND PARK, KS 66214, USA
Phone: +1 888 407 1066
Business Filing No: 10041522
Tax Number (EIN): 372189232
Email: support@melori.com
Contact Form: Visit our Contact Us page
Customer Service Hours (U.S.):
Monday–Friday, 9:00 AM – 4:00 PM CT (excluding U.S. federal holidays)
Customer Service Hours (Türkiye):
Mon–Fri, 10:00 AM – 5:00 PM (GMT+3) (excluding Türkiye public holidays)
Support language: Turkish
Customer Service Hours (UK):
Phone : +44 8007 074 181
Monday to Friday, 2:00 PM – 10:00 PM (UK Time)
Billing Descriptor Disclosure:
Depending on your transaction and payment method, your bank/card statement may show “COSMO TRADE LLC” and/or “MELORI”.
Business Disclosure:
Melori.com is operated by FLEXISB (Türkiye). For eligible orders, payments may be processed via Shopify Payments on behalf of COSMO TRADE LLC (USA) as the Merchant of Record.


