Privacy policy

Last updated: February 10, 2026

Melori is a brand operated by FLEXISB (Türkiye), which operates this store and website (the "Services"). For eligible transactions, payments may be processed via Shopify Payments on behalf of COSMO TRADE LLC (USA) as the Merchant of Record. Melori is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information (and, where permitted by law, inferences drawn from such information), depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Payment and transaction information including payment method type, transaction details, payment confirmation, and other payment-related details. We do not store full payment card numbers; payment processing is handled by Shopify Payments and/or payment processors.
  • Account information including your username, password, security questions (if used), preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties (for example, advertising/analytics partners, where enabled).

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process payments, fulfill orders, remember preferences, send notifications related to your account, process purchases, returns, exchanges or other transactions, manage your account, arrange for shipping, facilitate returns, enable you to post reviews, and improve the shopping experience (for example, recommending products related to your purchases).
  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes (where permitted by law and subject to your choices), such as sending promotional communications by email, text message or postal mail, and measuring advertising effectiveness. Where enabled, advertising technologies may use cookies or similar tools to show ads that may be more relevant to you.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, and secure our services. If you register an account, you are responsible for keeping your account credentials safe.
  • Communicating with You. We use your personal information to provide customer support and maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, investigate or participate in legal proceedings, enforce our terms/policies, and protect rights and safety.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertising measurement. Depending on where you reside, you may have a right to opt out of certain disclosures or processing considered “sale” or “sharing” for targeted advertising under applicable law. You can exercise your opt-out choices here: https://melori.com/pages/data-sharing-opt-out.
  • When you direct, request, or consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group, where relevant to operating the Services.
  • In connection with a business transaction (such as a merger, acquisition, restructuring, or bankruptcy), or to comply with legal obligations, enforce policies, and protect or defend the Services and rights of users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify and service providers that may be located in countries other than where you reside, in order to provide the Services.

We may use certain Shopify features and integrations (where enabled) to operate the store, improve performance, and support analytics and marketing. Shopify may process personal information for these purposes and may provide tools for you to exercise certain privacy choices. To learn more, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms. We are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian and believe a child has provided personal information, you may contact us to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” (as defined by applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee absolute security. Information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive information.

We retain personal information for as long as necessary to provide the Services and for the purposes described in this Privacy Policy, including to comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may be subject to exceptions under applicable law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and request transfer to a third party, in certain circumstances.
  • Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of certain uses considered “sale” or “sharing” under applicable privacy laws. You can exercise your opt-out here: https://melori.com/pages/data-sharing-opt-out. If you visit our website with the Global Privacy Control (GPC) signal enabled, we may treat this as a request to opt out for that browser/device where required by law. Learn more: https://globalprivacycontrol.org/. Other than GPC, we do not respond to “Do Not Track” signals.
  • Managing Communication Preferences. You may opt out of promotional emails at any time using the unsubscribe link. We may still send non-promotional messages about your account or orders.

If you reside in the UK or European Economic Area, and subject to local law, you may also have rights such as:

  • Objection to Processing and Restriction of Processing for certain purposes.
  • Withdrawal of Consent where processing is based on consent (withdrawal does not affect prior lawful processing).

You may exercise these rights where indicated on the Services or by contacting us at support@melori.com. We may need to verify your identity before processing requests, as permitted or required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to lodge a complaint with your local data protection authority. For the EEA, you can find a list of supervisory authorities here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country you live in.

If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as Standard Contractual Clauses (or UK equivalents), unless the destination country is deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this website and update the "Last updated" date. Where required by applicable law, we will provide additional notice.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Contact Information

Brand Owner & Operator (Türkiye):
FLEXİSB DİJİTAL TASARIM VE YAZILIM HİZMETLERİ SANAYİ TİCARET LİMİTED ŞİRKETİ
Address: BURHANİYE MAHALLESİ NECMETTİN TAYHAN SOKAK NO 4A, 81010 Merkez / Düzce, Türkiye
Phone: +90 850 308 00 26
Tax Office: Düzce
Tax No: 3881777189
MERSİS No: 0388177718900001

Merchant of Record (Payments) & U.S. Customer Support Contact:
COSMO TRADE LLC
Address: 11149 W 95TH ST UNIT 59, OVERLAND PARK, KS 66214, USA
Phone: +1 888 407 1066
Business Filing No: 10041522
Tax Number (EIN): 372189232

Email: support@melori.com
Contact Form: Visit our Contact Us page

Customer Service Hours (U.S.):
Monday–Friday, 9:00 AM – 4:00 PM CT (excluding U.S. federal holidays)

Customer Service Hours (Türkiye):
Mon–Fri, 10:00 AM – 5:00 PM (GMT+3) (excluding Türkiye public holidays)
Support language: Turkish

Customer Service Hours (UK):
Phone : +44 8007 074 181
Monday to Friday, 2:00 PM – 10:00 PM (UK Time)

Billing Descriptor Disclosure:
Depending on your transaction and payment method, your bank/card statement may show “COSMO TRADE LLC” and/or “MELORI”.

Business Disclosure:
Melori.com is operated by FLEXISB (Türkiye). For eligible orders, payments may be processed via Shopify Payments on behalf of COSMO TRADE LLC (USA) as the Merchant of Record.