Return and Withdrawal Rights Policy

  • Our Return Policy

    As Melori, we prioritize customer satisfaction and facilitate your return processes in accordance with the provisions of the Distance Sales Agreement.

    In accordance with consumer legislation, from the date you receive the products you purchased 30-day return period It is available. You can request a return within this period.

  • Return Conditions:

    • Products unused, with the tag intact and in its original packaging must be.

    • With the product invoice or purchase document must be presented.

    • Due to hygiene reasons, the return of personal care, cosmetics, and Vitamin Supplements products only unopened and unused packaging is accepted on the condition that it is.

Please Attention!

To initiate the return process destek@melori.com
You can contact us at the address. Returns should be sent to
address information, after your return request is approved, to you
will be delivered.

Products sent to us without creating a return request unacceptable.

  • Damaged or Incorrect Products

    When you receive your order, please examine it carefully. If your product defective, damaged or incorrect If it has been shipped, you can contact us as soon as you detect the situation to request an exchange or return.

  • Non-Returnable Products

    The following products, Distance Sales Regulation according to non-refundable or subject to certain conditions:

    • Personal care and cosmetic products (if the packaging is opened or used, it cannot be returned).

    • Vitamin and dietary supplements (returns are not accepted due to hygiene and health regulations).

  • Exchange Process

    Product exchange
    If you want, the fastest way is to return the current product and reorder the new product.
    ordering. After your return request is approved, for the new product
    You can create a separate order.

Refunds

After the returned product reaches us, it is inspected and 5 business days your return will be processed. If your return is approved, your payment will be within 10 business days It will be automatically refunded to the payment method you used.


Please wait for your bank or credit card provider to complete the transaction that you can get extra time remember. If from the date of your return approval within 15 business days if a refund has not been made to your account, with us destek@melori.com You can contact us at the address.

You are Safe with Melori ❤️

As much as we care about your skin and health, we equally prioritize your orders and return processes.

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